Washist Customer Experience Officer Job, Monday 8, June 2015

Washist provides an affordable and convenient service that alleviates the chore of laundry. Currently operating at Yaba in Lagos, we are recruiting qualified candidates to join our team and support our rapid growth in the position below:

CUSTOMER EXPERIENCE OFFICER

JOB DESCRIPTION

You will report to the VP of Operations.

You will manage the day-to-day Pick up and Delivery of Customers Laundry

You will manage the day-to-day stream of emails, phone calls, text messages, or anything that comes your way while troubleshooting and maintaining happiness across the board. We are looking someone who first and foremost love solving other people’s problems. You must also have strong written and oral communication skills, a team first attitude and a desire to grow with the company.

JOB RESPONSIBILITIES

Your responsibilities will include:

Manage scheduling of pickup and drop-off of laundry

Respond to inbound calls, texts and emails from customers, vendors etc

Go above and beyond to ensure satisfaction and delight for customers

Work with team to improve product and customer experience

Be a passionate Washist representative

QUALIFICATIONS/REQUIREMENTS

Minimum of Diploma/OND

1+ year(s) of related experience is a plus

Must posses a valid drivers licence

Must be able to drive a manual vehicle

Knowledge of the roads and areas on the Island

Compensation and Benefits

Compensation will be attractive salary and an invaluable experience at an exciting and innovative new company.

TO APPLY

Interested and qualified candidates should send their CV’s to: jobs@washist.com

DUE DATE: 18 June, 2015

Washist Customer Experience Officer Job, Monday 8, June 2015